Bar & Cellar Management
DEALING WITH THIEVING STAFF.
The tricky part of dealing with staff is
that you need 100% proof to accuse them of stealing, if not then you
must tread VERY carefully.
How can people
steal from the bar?
They can under ring items.
They can steal stock.
They can involve a friend and under charge
them or give them more change than they require.
They could just take money straight from the
They can give free drinks away.
Combating these problems can be
straightforward, in most cases you just need to be vigilant and
professional, and sometimes patient.
Dealing with theft of
If members of staff are stealing stock then
ask to perform a search of their coat or bags, this clause should be in
their contract of employment. Make sure you ask though, just doing the
search will put you in a lot of trouble. If the person refuses, let them
go about their business but make sure next time you insist they put
their personal items in your office safe.
Dealing with under
ringing and stealing out of the till.
Halfway through a shift perform an ‘x’
reading and check the receipt roll for any small charges or if the money
doesn’t add up. E.g. if a certain member of staff rings in a lot of
small totals such as 25p or £1. Then examine your CCTV to see what they
served at the time they made the transaction, you can guarantee that 4
pints of lager doesn’t cost the customer £1, and watch their hands, do
they put their hands straight in their pockets after the transaction, or
do they use their ‘tip jar’ to stash their ill-gotten gains?
The action you should take here is
confrontational. Tell the member of staff what evidence you have and ask
them to own up. 99% of the time they will know their number is up and
Dealing with free drinks
and giving too much change.
The most effective way to combat this
problem is to ask one of your friends (who are unknown to the staff) to
sit at the bar and watch what goes on. They will be able to spot any
wrongdoings and report it back to you, and then you can confront the
member of staff involved.
You can also download all of the training
covered on the website as a free pdf by clicking on the link below:
MANAGEMENT TRAINING PDF